I bring real-world MSP experience, having worked as a Project Services Engineer for a Houston-based MSP. I understand the quality standards your clients expect and the processes that make MSPs successful. Additionally, we can start with a trial period so you can evaluate the service risk-free.

I believe in flexible, no-pressure partnerships. There are no long-term contracts required. If you're not satisfied with the service, you can end the partnership with reasonable notice. My goal is to build long-term relationships based on value delivered, not contractual obligations.

As a focused operation, I can typically begin onboarding within 1-2 weeks after our initial discovery call. This includes understanding your systems, processes, and client requirements. For urgent needs, we can often accelerate this timeline.

I have experience with major PSA platforms including ConnectWise, Autotask, and similar ticketing systems. I'm also adaptable and can quickly learn your specific tools and workflows. During onboarding, we'll ensure seamless integration with your existing systems.

Yes, I offer 24/7/365 coverage for both helpdesk and NOC services. We can structure shifts and coverage based on your specific needs and time zones, whether you're serving clients in the USA, Canada, or Australia.

The starting rate of $9.99/hr includes dedicated IT support for helpdesk or NOC services. This covers ticket management, documentation, client communication, and all standard support activities. We can discuss specific package details during our discovery call to ensure it meets your needs.

I provide regular reporting on ticket metrics, response times, and service quality. We can establish daily, weekly, or custom reporting schedules based on your preferences. Communication can be through your preferred channels - Slack, Teams, email, or phone.

Not unless you want them to. All services are delivered white label under your brand. I'll use your company email, follow your communication guidelines, and represent your MSP professionally. Your clients will experience seamless support as if I'm part of your in-house team.