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Insights, tips, and industry news for MSPs looking to scale their operations
Philippine English Proficiency: Why It Matters for Client-Facing IT Support Roles
Why does English proficiency matter so much for IT support? Because 73% of helpdesk work involves communication, not just technical execution. The Philippines' unique position—English as co-official language, medium of instruction from childhood, and cultural affinity with Western business—creates IT professionals who don't just speak English, they think and troubleshoot in English.
Why Filipino IT Professionals Excel in MSP Environments: Work Ethic, Adaptability & Client Service
What makes Filipino IT professionals consistently excel in MSP environments? It's not just English proficiency or cost savings—it's deeply rooted cultural values like Pakikisama (harmonious relationships), Utang na Loob (reciprocal loyalty), and a service orientation that treats clients like family. Learn why Filipino technicians average 3-5 year tenure while domestic MSP staff leave in 18-24 months.