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Insights, tips, and industry news for MSPs looking to scale their operations
IT Support Outsourcing for Australian MSPs: Time Zone Advantages Explained
While US MSPs struggle with overnight shifts and Latin American providers charge premium rates, Australian MSPs have a secret weapon: Philippines-based support teams operating in near-identical time zones. Learn how geography creates a strategic advantage for Australian tech businesses outsourcing helpdesk and IT support.
10 Red Flags When Hiring Remote IT Support Staff (And How to Avoid Them)
Avoid costly hiring mistakes with this guide to the 10 biggest red flags when hiring remote IT support staff. Learn how to spot warning signs early, from poor communication to overconfidence, and save your company time and money. Includes interview questions, assessment strategies, and a comprehensive checklist.
7 Essential Tools for Managing Remote IT Support Teams (2025 Tech Stack)
Managing remote IT teams in 2025? This guide covers the 7 essential tools you need: communication, ticketing, remote access, project management, time tracking, knowledge management, and video conferencing. Get pricing comparisons, implementation tips, and integration strategies to build a complete tech stack for under $404/month per 5-person team.
IT Service Desk Outsourcing Guide: Cut Costs 55% While Improving Service Quality
IT service desk costs are spiraling while expectations for 24/7 availability increase. Discover how outsourced IT service desks deliver faster response times, better SLA compliance, and 55% cost savings compared to in-house teams.
Why 24/7 IT Support Is No Longer Optional for Modern Businesses
24/7 IT support isn’t just for large corporations. Learn why round-the-clock remote monitoring and helpdesk services have become essential for SMBs and MSPs — and how Konnect.ph keeps your business running anytime, anywhere.
The Hidden Costs of Poor Remote IT Support
Cheap remote IT support might save money upfront, but it can cost your business more in downtime, inefficiency, and client dissatisfaction. This post breaks down the real financial impact of poor IT support—and how white-glove remote services from Konnect.ph help SMBs in the U.S., Canada, and Australia stay secure and productive.